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FAQ

Q. What is water damage restoration?

A. Water damage restoration is the process of restoring a property back to its original condition after water damage occurs. Floors to Ceiling Restoration is a certified water damage restoration company and adheres to industry standards based on the most reliable water damage restoration guidelines. We have vast experience in restoring homes and businesses after water damage occurs.

Q. My house is flooded! What should I do?

A. Call us at 469-446-9410 immediately and we will arrive within 1 hour or less. There are some things you can do to mitigate the water damage and prepare for our arrival:
  If plumbing related, shut off main water line.
  Remove as much water as possible with a mop. Don’t remove water with a home vacuum!
  Don’t turn on overhead lights if damage has occurred in the ceiling(s).
  Open doors and windows to ventilate the area.
  Place unstained wood or foil between furniture legs and carpeting to prevent stains.
  Photograph the damaged areas.
  Remove family, pets, and valuables from the area.

Q. My insurance company has referred me to a company from their preferred vendor list. Will they still accept my claim if I choose Floors To Ceiling Restoration?

A. Absolutely! By law, you can choose to work with any company you want and still be reimbursed. Floors To Ceiling Restoration utilizes pricing and invoicing software accepted and used by the insurance industry. We work with all insurance companies and will help you facilitate the process by communicating directly with your adjuster and direct billing your insurance.

Q. I just noticed water damage on my walls and ceiling. I need to figure out where it’s coming from and how to fix it, can you help?

A. We will be happy to visit your property and provide a free assessment and estimate. Floors To Ceiling Restoration is equipped with the newest technologies and equipment to repair your property after water damage occurs. With our FLIR infrared technology and moisture detection instruments, we can determine if the area is still wet, the possible origin of the leak, and to what extent the damage is. The true extent of water damage cannot be determined by only a visual eye inspection.

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